Comments on: Search Engine Short Comings in Popular Shopping Carts

By: Anita

Anita — Fri, 14 Jan 2011 16:33:59 +0000

Your comments about Magento: You are correct about the effectiveness of the SEO capabilities, as traffiic has indeed picked up to our site.

Downside: Our ‘new’ site in Magento is a pile of horse……!! We believe we have lost business because folks coming to our site would turn away after taking one look.

RE the person above who mentioned “business owner”, “independent” and Magento all in the same sentence: Believe me, you can’t do ANYTHING in Magento without paying a third party developer to do it and pull your hair out in the process. Magento completely sucks in terms of ability of a business owner to in any way manage their site.

We are currently looking for a solution to this horror that we were talked into by a very reutable and capable SEO firm.

By: Vernell Laramie

Vernell Laramie — Fri, 19 Nov 2010 02:55:12 +0000

Great article and straight to the point. I don’t know if this is in fact the best place to ask but do you folks have any thoughts on where to hire some professional writers? Thank you

By: andrew

andrew — Tue, 13 Jul 2010 00:23:29 +0000

I am beating Core Commerce to death at the moment – when I see it bleed I’ll let you know

By: Anthony L

Anthony L — Mon, 12 Jul 2010 19:37:28 +0000

If you ever revisit this post for additions, perhaps you could briefly mention your opinions on CoreCommerce? Thanks for the post!

By: Dave Beck

Dave Beck — Fri, 02 Jul 2010 07:48:04 +0000

hi Andrew,
thanks for the link to the plug-in.

Unfortunately I haven’t found a way to get it working on BigCommerce. We’ll have to wait for the developers on this one.

By: Brandon

Brandon — Thu, 01 Jul 2010 01:11:30 +0000

The reason you do not get solid support is because everyone, well about 95% hate their job. The company is crumbling internally which is resulting in a decline in customer satisfaction and strides in development. Too much time is being invested in rehiring and training the new people. 3 months go by, and the new people understand how crap their job is. Until this is fixed, Volusion will continue to upset their customers, and fall behind innovation. It’s weak to see small competitors like BC, Core Commerce, and 3D Cart all innovate more than Volusion, and Volusion is much larger than all of them combined. So if there is one thing I want anyone reading this to takeaway, it’s Volusion doesnt take care of their people, therefore the customers will get the crap end of the deal in the long run.

By: andrew

andrew — Wed, 30 Jun 2010 23:58:35 +0000

You should ideally, and it sucks that you don’t, I wish I could give you a solid reason that Volusion (and most vendors) don’t treat all customers and support tickets equally – they just don’t and probably never will.

Look for a Volusion community (forum, boards, chat rooms, blogs) and reach out for help there – more often than not it is faster and better

By: JMan

JMan — Wed, 30 Jun 2010 15:42:57 +0000

Will do Andrew – I am on Volusion’s highest plan… does it make any sense I should not get equal support? After all, I am supposed to be getting “Premium Support”

By: andrew

andrew — Wed, 30 Jun 2010 03:20:33 +0000

Yes you can integrate a blog into a Volusion site – you need to host is separately though because there is no mechanism that allows you to host it with Volusion – the larger customers face this limitation as well – they just get better support and answers to there questions. Visit my contact form and get in touch and I will help you get the blog running and integrated.

Would you be more independent with Magento – yes I suppose but you would face other, equally cumbersome problems, but you would have that sense of ownership you don’t get with a hosted solution.

By: JMan

JMan — Tue, 29 Jun 2010 15:18:16 +0000

So with Magento, would a business owner be “more independent” then the others? I can’t stand feeling trapped when Volusion’s support goes down hill – I even called them the other day about integrating a blog onto my site – mind you I am willing to pay the $. They told me they could not do that, however, I noticed one of their big clients has one – they told me “that client is a big partner so they are a little bit different” – nice! That really sucks!